Frequently Asked Questions
Everything you need to know about your Ruko electronics experience.
What is the standard shipping time for Ruko products?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do your electronics come with a warranty?
Yes, all Ruko electronic devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened items?
We accept returns within 30 days of purchase. If the item is opened, it must be in original condition with all accessories and packaging included to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are software updates included for Ruko smart devices?
Absolutely. We provide regular firmware and software updates over-the-air to ensure your Ruko devices remain secure and equipped with the latest features.