Returns & Exchanges
At Ruko, we stand by the quality of our high-performance electronics and offer a 30-day window for returns on all items in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Device
Securely pack the electronic device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the outside of your return package.
Receive Your Refund
Once our technicians inspect the returned hardware at our facility, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing